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Maria Solechnik

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Review of the Virgin Money, Credit Cards:

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Total CROOKS!

This company - which has probably milked its customers for millions, charged me £9 for a payment that was 2 days late on the credit card. OK that is probably my fault, I misunderstood my statement so was late. It was a one off, and has never happened before, so they could have waved it. But not only that but it meant my "special deal" of 30 months interest free, was cancelled on my statement, and I had to pay off my balance or pay interest on it - which is absolutely ridiculous!! Because I didn't pay on time once, and was TWO days late, that is 48 hours. WHAT AWFUL POLICIES designed to make you pay A LOAD of interest. Anyway the customer service guy was helpful at least but I am paying off this card and going elsewhere. NO AWARDS please. AWFUL SERVICE. Reviewed on: 25th January 2018

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