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Hasan Aslam

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Review of the Virgin Money, Credit Cards:

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Overall poor in multiple areas

My experience with Virgin Money has been poor. I tried to do a money transfer (promotional rate) on my credit card and it was incorrectly flagged as fraudulent. The only way to resolve this was over the phone as they locked me out of the app. This took 42 minutes in total, being on hold for most of it and I ended up being passed around various times, speaking to 3 different people. In the end my issue was resolved, but the money transfer will now take another 2 business days to reach my account. Very frustrating delay as other providers are much faster with a single business day turnaround. What should have been an easy thing turned into a big annoyance for no valid reason. If Virgin had the right procedures in place, I could have confirmed my details in their app rather than being on hold for close to an hour. I wouldn't recommend this company. I regret even trying the money transfer in the first place as I fear I will have to phone them up again for any further issues. This requires time and a huge amount of patience Reviewed on: 12th October 2022

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