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Nigel Williams

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Review of the Barclays, Business Banking:

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No access to customer service

I have a KYC form to fill in or else my account will be closed. Do it online the letter says. I go online. Can't do that here it says, you need to call. Try to call. Wait times 30 minutes plus I am told. Still sitting here 85mins later being lectured that the person who answers the call isn't responsible. So who is responsible Barclays Senior Leadership? How do you justify this poor level of service where nothing joins up, If you are looking for a business bank - look elsewhere Reviewed on: 17th October 2022

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