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Review of the John Lewis, Partnership Card:

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Another loyal customer gone

No wonder JL is in trouble, the change in credit card provider has been so badly mismanaged. JL has given no thought to those customers who are at retirement age and despite being comparatively well off, don’t tick the boxes for new applications and so get refused or given a much reduced credit amount. These are people who have funds, have always paid off their credit card debts, and who have championed JL for larger household purchases. No longer. You have let down, inconvenienced and angered loyal customers who will vote with their wallet (no credit card!) for their future purchases. That’s me after 45 years a Peter Jones/JL card holder. Reviewed on: 23rd October 2022

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