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Jennifer Knowles

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Review of the John Lewis, Partnership Card:

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Shocking customer service

I have spent hours trying to manage the change to New Day and encountered long fruitless waits for someone to answer the phone. I was told I had received a code to use online, but this was not the case, so I could not get any further than the opening page on the website.. I have decided I have no more time to spend on this matter, and after 40 years with a partnership card, I have given up. This whole affair has left me very disappointed and dissatisfied and. very sad that John Lewis should oversee such a fiasco. I have always praised it for its reliability and customer service but this reputation has been severely damaged Reviewed on: 25th October 2022

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