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Review of the Coventry Building Society, Savings:

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Terrible banking service

Ten years of banking with this society counts for nothing. I was locked out of my online savings account and when I tried to reset my password I was told by their system that they had no record of my account. This account held my life savings. I spent 1hr 10mins in their telephone system before someone spoke to me. I went though telephone security only to be told I could not transfer my money into the current account I had used with them for those ten years. I had to make a two hour round trip to try and transfer my money, spent another 30mins waiting to talk to a manager. I did not succeed. I left the branch still not knowing if my money would be transferred. Still locked out of my account I tried to ring again and was told by the recording I was 102nd in the queue! This has caused me so much stress over a two day period, they should be shut down and not allowed to operate until their systems are fit for purpose. Reviewed on: 28th October 2022

Alex

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