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Richard W

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Review of the Policy Expert, Car insurance:

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Utterly useless car insurance

I honestly feel as though I've been driving uninsured. Policy Expert have been utterly useless over the past week. Nearly a week ago I ran over a stray wheel on a dual carriageway at 70mph. The underside damage made my car un-drivable. These things happen, but unfortunately I have Policy Expert as my insurance company. Nearly a week later my car is still sat on my drive un-drivable. I've made numerous calls to Policy Expert and not had a single call back. The Policy Expert advisers I have spoken with have given various excuses as to why no progress whatsoever has been made. I was even told today that the delays have been because of the "bank holiday" .........- there hasn't been a bank holiday for months. I'll say it again.... I honestly feel as though I've been driving uninsured. So far my insurance premium has bought me the privilege of speaking to insurance advisers with what sounds like a party going on in the background. My advice is to avoid Policy Expert as a company at all costs. Reviewed on: 1st November 2022

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