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Trudy Smith

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Review of the John Lewis, Partnership Card:

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Oh John Lewis what have you done?

This has been a disaster from the start. Today is the final straw. 3 weeks after complaining I have now been advised by Mr David Land, “Head of Service Delivery “, that he “has been unable to identify an error by NewDay” despite having checked all the details of my complaint carefully. If this is the level of incompetence that NewDay endorses then I will not be using this account again. Reviewed on: 26th November 2022

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