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Alun Thomas

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Review of the RCI Bank, E-Volve Savings Notice Account:

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Problem with making contact reslved

I wish to thank you for your response and replies to my attempts to contact you last wy. I understand the background. I resolved the issue myself by downloading the excellent App. Now access is good thanks Reviewed on: 17th November 2022

Review of the RCI Bank, E-Volve Savings Notice Account:

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Poor customer service

Really poor I've tried numerous times at different times of the day to speak to someone about reinstating my online access only to get the same message - 'experiencing really high volume of calls, stay on the line' - but the call is never answered. Why can't you be honest and say at the outset that the call line isn't manned and you're wasting your time calling! Reviewed on: 12th November 2022

Reply from RCI Bank Hi Alun, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

Review of the RCI Bank, E-Volve Savings Notice Account:

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Very poor customer service

Can I repeat exactly a previous reviewer comments I desperately want to contact you but no chance!!! I've tried numerous times at different times of the day to speak to someone about reinstating my online access only to get the same message - 'experiencing really high volume of calls, stay on the line' - but the call is never answered. Why can't you be honest and say at the outset that the call line isn't manned and you're wasting your time calling! Reviewed on: 12th November 2022

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