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M Butler

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Review of the John Lewis, Partnership Card:

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TRYING TO PAY DIRECT FROM MY BANK

I've received my 1st statement and went onto my online banking to pay. There is no info anywhere with the actual A/C name. I checked the JL credit card app and the direct debit says Santander Cards UK Limited re. NewDay Ltd. I've tried every variation of this A/C name and it cannot be verified even though I also bank with Santander. I triple checked the sort code and bank a/c number and have risked making the payment as I don't want to incur late payment fees. Is this to discourage anyone paying direct from their bank and to force you to set up a direct debit which I would never do. For goodness sake New Day/John Lewis you need to make sure your A/C details are verifiable in this day and age of fraud Reviewed on: 15th November 2022

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