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A Bray

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Review of the John Lewis, Partnership Card:

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Dreadful

This is an appalling card in terms of customer service. I have not been told by email that my first statement is available online. Had I not checked I could have missed payment date. You can only increase credit limit on line, not reduce it. This is not helpful for anyone struggling with their finances. Trying to contact provider is virtually impossible. I did once get through to the South African call centre and individual was helpful, but the only way to speak to a real person is by not replying to the automatic questions. Information provided to make payment is poor and bank prompts do not refer to name on the new card!! Account number on card is at variance from account number on statement, which is confusing!! It is also impossible to find anyone at John Lewis to complain to about their choice of provider. Reviewed on: 16th November 2022

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