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Lutena Yates

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Review of the John Lewis, Partnership Card:

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Time wasting Statement Confusion

I’ve been a devoted JL account customer for 66 YEARS, during which I have classed it as the most reputable of firms to deal with. Laboriously taking up the balance transfer offer, having paid the fee and arranged repayment by monthly DD, I have just received my new statement. which does not display my new card number so, when phoning, I had to give a minutely printed and very long account number. I was questioning why, in view of my arrangement, there was a predominant bright green box stating boldly PAYMENT REQUESTED £5.70 Due 29 Nov. 2022 - beneath which is another pale box explaining:This is made up of your contractual minimum statement £5.70. Of course I’ve always been shown the amount of the minimum statement - but why in earth, to those who pay in full or by DD, do they send this totally unnecessary BOLD GREEN BOX! I despair at the lack of foresight this causes. I had assumed the answer but had to check in case, by ignoring the request, I would be put through a turmoil of telephone calls for breaking my contract. I’m sadly disillusioned about the changes in John Lewis Financial Services, as this probably echoes changes in the former highly reputable Customer Service the company has proudly adhered to in the past. Lutena Yates S. Devon Reviewed on: 19th November 2022

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