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Sarah Louise Lathwell-Fisher

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Review of the ManyPets, Pet insurance:

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Have not paid my claim but increased my premium

Once you claim you realise how poor this company is. I've had pet insurance with many ManyPets for 5 years and put a claim in for sickness and diarrhoea. We have been waiting 6 weeks - no update, no communication from ManyPets and then as we were due for renewal they increased our monthly payment to £16 a month. As we claimed for £389 they will get £192 back from the increase we have incurred in the premium (without still actually paying us the claim). I dread to think what would have happened if we had claimed for a more expensive illness (credit card bills plus a heftier increase in our premium most likely). Their claims line. is also only available Monday-Friday 9 am-5 pm - as a teacher this makes it impossible for me to ring them during the week and when I have tried at lunch I have been on hold too long to actually get through. I have also tried to use their online form to find out more about the claim progress and received automated responses. I rang on a Saturday to speak to their general customer services and said after 5 years I wanted to cancel my insurance due to the premium being increased and not being paid my claim and not even a question was asked, they just said ok and goodbye. No interest in loyal customers. I feel completely ripped off and having stayed with them for 5 years I feel sick by how much money I have paid to this company only for in the time I needed them for them to let me down. It wasn't a great deal of money I claimed compared to other conditions that cost thousands and yet the experience I have had tells me to avoid and go elsewhere. Reviewed on: 21st November 2022

Sarah Louise Lathwell-Fisher

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