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Natalie

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Review of the John Lewis, Partnership Card:

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Transfer from previous card provider to NewDay badly implemented

The transfer process to the new card provided failed at every stage. I did not receive the initial notification of the change, was asked to use a code I didn't have to apply for the replacement and was initially rejected. The latest problem is NatWest Bank cannot verify the account details provided by Newday, who are administering the replacement card, so the payment process from NatWest is restricted and it is not possible to set up a planned payment at a future date. All in all it has been a shambles. Reviewed on: 23rd November 2022

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