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Review of the John Lewis, Partnership Card:

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utterly appalled by very poor experience at NewDay after many good years with my John Lewis card

I forgot my pin number and requested a reminder. When it eventually arrived the accompanying letter told me I needed to put the card in the machine and use the pin before contactless would work. I tried this but the card was declined causing awkward situation in shop. When I rang New Day I could not speak to an associate straight away but when I eventually got through to someone I was told the card did not work because it had been blocked so I would have to go to an atm to unblock it. When I suggested that it might have been helpful to tell me that in the letter with the pin reminder I was told that doing so might cause confusion for some customers whose card had not been blocked. At the very least I should have been told that my card might have been blocked and the procedure to follow if it had been! This was the second time I have had cause to phone New Day. The first time I waited ages to speak to someone about my direct debit. New Day has also reduced my credit limit to a third of the old one when I cannot recall ever missing my monthly payment of my complete balance with my old card. No explanation was given. While shopping at Waitrose in Putney and Chichester the cashiers have told me that many customers are unhappy with the new card so it seems that I'm not the only one! Reviewed on: 24th November 2022

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