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Review of the 1st Central, Car insurance:

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Taking payment when customer asked to cancel insurance policy while recovering from cancer

I am recoering from cancer treatment and noticed money taken from bank account, contacted 1st central and straight away as soon as i mentioned i thought insurance was cancelled and a mistake had happened the advisor went on defensive telling me i cant get any refund and cant put account on hold for 3 months whilst i recover. I asked to be put through someone higher like manager, when manager finally came to phone it was same attitude with a added cant suspend account due to ilness cant refund money and refused to give full name. This i find totally unacceptable and discusting especially as i was told to now cancel insurance i would also be charged additional fee of a £100 not taking into consideration my medical condition. This is not acceptable, i wont reccomend and suggest avoiding like the plaugue, bad customer service and over priced as had insurance renewal qoutes cheaper by half. Reviewed on: 14th December 2022

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