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Review of the RCI Bank, Fixed Term Savings Account:

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Where is my money?

I opened a fixed term 1 year account on 05/11/22. I set up a payment method through my current account to add funds to the RCI account. This was successful. However on 09/12/22 I tried to add funds, these were rejected 3 days later and returned to my current account. I tried this again on 13/13/12/22 and the funds were again rejected on 14/12/22. I tried this again yesterday and the funds do not appear to have been applied o my account, nor have they bee rejected (returned). I have telephoned RCI on three occasions, waiting 13, 15 and 22 minutes respectively. It is clear I am not going to get through on the phone. I have now e-mailed them. I will be complaining to the finance ombudsman and/or FCA and I will be seeking to complain directly to the CEO. I now question the competence and efficacy of this bank. Reviewed on: 15th December 2022

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