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Review of the Scottish Widows, Pension:

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Pension Protector fund - what a scandalous misnomer!

My Pension Fund certainly wasn't "protected" by Scottish Widows. Being able to see the value of my pension every time I logged into my LIoyds Bank account, I watched the value of the fund fall over the past two years and then take a nosedive through this summer. When I cashed-in the fund in late September this year, the value had been eroded by around 30 per cent. The poor performance of my fund was matched by the service I received from Scottish Widows staff. Several telephone hours were spent being passed from person to person and holding on their telephone service. This caused many days delay to activating the termination of my fund, whilst its value was continuing to fall. Further incompetence and lack of professionalism was displayed in errors to my final confirmation letter from Scottish Widows. This appalling custodianship of peoples' pensions is scandalous. Reviewed on: 19th December 2022

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