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Kevin Brown

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Review of the 1st Central, Car insurance:

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Unhelpful and rude

Tried moving my Direct Debit from the 24th of each month to the 25th. You would think that was a simple request/process. I was advised that they can only move payments 6 days either side of the inception date. Annoyingly this would make managing my finances for the month awkward and simply by pushing the payment back 1 day would help with my admin! Chatted on the phone to Mogamat a team leader who cut me off (these things happen but no sign of trying to call me back - after all they confirmed my contact details plenty of times getting me through security, so they must have them!). I then live chatted Stacey who was extremely rude and cut me off. I asked to cancel the policy but was told one day into my cover I would be charged £50 cancellation fee. What happened to the 14 day cooling off period? Ultimately stay away, they are unhelpful and rude. I don't want to find out what the claim service is like! Reviewed on: 19th December 2022

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