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Cailein Gillespie

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Review of the Virgin Money, Credit Cards:

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Caveat Emptor

I had a Clydesdale Bank Credit Card for Decades and A new Virgin Money card was forced upon me as the Bank was enforcing new Virgin Money cards. I made a couple of errors when the new card arrived by forgetting key questions. I am a visual Dyslexic. It happens. Then the you know what hit the fan with the new Imperious company looking after Virgin Money Credit Cards. I might like to add, my Credit Card was in credit to the tune of £59. odds. Not thousands in dept. Then the address the card was registered to was a problem, it was my work. I produced all of the evidence and 29 documents from Virgin Money addressed to me at my work address, they also emailed me at my works address frequently but that was still an issue for them. Please be extremely cautious with this inhumane organisation, and if you at all have special needs, go elsewhere. I contacted the CEO of Virgin multiple times and this was useless also. I am getting my money back, but it has taken over 12 weeks and they are still unhappy. I will never have another Virgin money Credit Card, I am a Businessman who requires a bank that is more open and willing to support customers. The disturbing thing is my account was in credit. But they kept whinging about reporting to credit sources. I was in credit not debit. For over a decade my Credit card was addressed to my working address. Caveat Emptor. These people don’t even talk a good game, and that from top to bottom of the organisation Reviewed on: 20th December 2022

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