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Craig Haydock

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Review of the One Call Insurance, Car Insurance Broker:

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Struggling with the cost of living?

Struggling with the cost of living? Don't worry, One Call will kick your doors in for the sake of £60. Loyal customer of 5 years, with zero claims. Missed 1 x direct debit payment due to too many unexpected outgoings. One Call cancelled my policy, without telling me, and then tried to charge me for £170 for cancelling. I didn't cancel. I was unaware of the missed DD until they sent me a letter 3 weeks too late. It's 2022, and One Call are unable to contact you via email, aside from promotional emails getting you to sign up to other dubious policies. They sent a letter via pigeon in a festive postal strike. How did they eventually deal with it? Robotic customer service chat with zero culpability or compassion. Do you know what makes it worse? I tried a new quote for the exact same policy and it was £150 cheaper annually. Did they offer me that at renewal last time? No. They cancelled my policy for the sake of a missed £60, that they didn't tell me about. Cowboys. Reviewed on: 29th December 2022

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