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Review of the Admiral, Car insurance:

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If I could give a negative 10 I would. DISGUSTING.

If I could give a negative 10 I would. DISGUSTING. Appalling service. False advertising. Unethical with no care for customers. This company sells contracts that cannot fulfill they are disrespectful, careless, and hard to reach. They cost me more further to the damage I received. DO NOT USE. DO NOT RECOMMEND IT. If you have been belittled and abused by this fraudulent company please get in touch with the Financial Ombudsman authority. It's terrible to see companies like this in business. I AM APPALLED BY THE SERVICE, OR BETTER, LACK OF, PROVIDED BY ADMIRAL. And when action was made, although I was still not contacted and no one spoke with me, the excess calculations were WRONG. I have been a customer since 2016, paying a home and car insurance of nearly £2k. The company is a sale company that does NOT deliver the service and care to customers promised through their mission statement, misleading and fraudulent multi-media advertising, and, most importantly, detailed in the contract. The complete lack of communication has proved that Admiral, at the very least, has insufficient staff to deal with claims and has a definite utter disrespect for the current customers. Admiral's poor and inexistent care for my case has caused further damage to my health and mental well-being and caused me stress and anxiety, putting strain on my mental health and making me unwell. Further, it caused a lack of opportunity by depriving my work of a total of 19 hours so far spent on the phone with still no resolution. Instead of helping after an accident, Admiral only caused further distress and grief added to the one I have already suffered following the criminal act that led to the claim (arson on my property). The treatment and ethics I have experienced with the company caused me damage. We cannot go unnoticed as I hope no other customer has to suffer from such a damaging service. They do not deserve to be in business. Reviewed on: 29th December 2022

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