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W A Hartl (UK)

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Review of the Aegon, Pension:

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Avoid this pension provider!

Aegon Retiready lost 30+% of value within few months on a "low risk" pension investment inthe very year of my retirement - before the current banking crises. This was due to ignoring my intentions, choosing a wrong product, and not communicating the risks,.I had been told I was invested in a cash funds - this was not the case at all. After a complaint, I had to wait more than 16 weeks, just to get a one-line dimissive statement. Their website is useless; customer service over the phone can give contradictory and misleading information, from different employees. Even the final transfer out did not work, the company made mistakes causing confusiong and further delays. Incredibly poor performance when compared to 2 other pensions providers I have been using who performed well. I recommend to take all your investments out of Aegon to keep them safe. Reviewed on: 30th December 2022

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