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Review of the John Lewis, Partnership Card:

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Shocking Customer Service

Having made a payment on 24th December, I received an email saying my payment was pending even though the money was taken from my bank account. I have now called New Day 6 times regarding this and they are literally the most unhelpful customer service team that I have ever come across, claiming it will take up to 10 days to find the money even though I have given them the reference number to locate it. I Will now incur interest fees on my bill which I am extremely angry about as I have never missed a payment before. Once this is settled I shall be closing my account, shame to tarnish the good name of John Lewis with an appalling credit company. Reviewed on: 5th January 2023

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