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Duncan Rayner

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Review of the John Lewis, Partnership Card:

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Don't fall for the new JL card

Apalling service from NewDay, rude assistants, apalling communications. Reviewed on: 6th January 2023

Review of the John Lewis, Partnership Card:

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New John Lewis card a disaster for John Lewis

In October I switched to the new JL card operated by NewDay. A disaster from the outset. They failed to credit my first payment to my account then asked for it a second time. I foolishly paid what was asked without checking. They paid the money back to my bank using my card so according to them I still owe it. Communications with New Day are all but impossible with long waits and rude and incompetent staff. Thousands of people are complaining and getting nowhere. I had a JL card for 30 years - no problems. If it says John Lewis on the card John Lewis are ultimatemly responsible. I have written to the Chairman of JL and had a response. She is looking into it. JL neeeds to stop the rot before it becomes terminal. Reviewed on: 6th January 2023

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