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Review of the Axa, Home Insurance:

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Please stay away from the axa home insurance

They’ve been dreadful to deal with, rude and they find anyway not pay out. I’m approaching my renewal date so I won’t renew with them. Claiming with them is like it’s a problem to ask, you have to be very careful of what you say. I don’t understand how they’ve been awarded in the past because they’re so bad in many ways. Only one young lady named Rebecca has been the kindest and most compassionate claims handler I’ve spoken to before and that’s only one out of the many I’ve dealt with, the rest are absolutely horrible and speak so degrading. I’ve made a complaint in the past and demanded that they listen to recorded calls which turns out they couldn’t locate so they compensated me £80 as an apology which was pathetic and made me lose trust in the complaints department. I’m glad to be leaving them Reviewed on: 19th January 2023

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