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Review of the CAF Bank, Current Account:

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Expensive, difficult to access, slow to respond

It now costs £8 a month to run a CAF account. For this, you get almost nothing: no high-street branches, no debit card, just a phone line. As a result of this high cost, our PTA is trying to close ours, and finding that even that is almost impossibly difficult -- though our signatories have officially changed, CAF are insisting that we go back to our original mandate (of about 7 years ago) to get the original signatories to the mandate to sign off. Only they took 2 months even to tell us that our application to close the account (which has to be made in writing of course) had failed. Meanwhile, they continue to claw in the cash. Just disgraceful. Reviewed on: 20th January 2023

Reply from CAF Bank Dear Sir / Madam CAF Bank would like the opportunity to support you with the challenges that you are experiencing. Please speak to our Customer Services team who can help; 03000 123 456 or alternatively you can email, [email protected]. Best wishes, CAF Bank team Response date: 30th January 2023

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