Broke down almost 100 miles from home with failed breaks at 8:30 pm, initially reported my breakdown online only to be given a 270 minute wait for recovery.
Rang to explain I was on my own almost 100 miles from home in the freezing cold and was then given a 90 minute waiting time. Waited 90 minutes no one came. Called again to be told even though it says 90 minutes it could be any time, what's the point of an eta with no arrival time. Was then told it was my fault for not explaining the situation correctly, even though my explanation had been consistent through all dialog.
Waited till 2:30 am the next day in the freezing cold to be recovered and was told I would be taken to a garage of my choice close to home, I thought great may be home by 4:00am. Recovery truck driver dumps me at services half way home telling me someone will be there to take me the rest of the way home.
Gets to the half way point and guess what, no other recovery there to take me home and now told its not possible to get a recovery until later in the day. Was then promised that I could get a taxi paid home and they would arrange for the car to be collected from the services if I left the key at services reception.
Eventually got home at 7:00am the next day with car still 50 miles away. Rang again 2 hours later at 9:00am to be told there was no way I could get my car back today and I was lying that someone would even suggest that was possible.
Rude, obnoxious, deceitful, lying and inconsiderate staff who just fob you off with complete nonsense.
Had to get my car recovered back the last 50 miles privately at a cost of £235 to myself.
RAC To the rescue LOL
Reviewed on: 21st January 2023
