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Review of the HSBC, Travel Insurance:

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The Premier Worldwide Travel cover - beware

Couldnt reach anyone end of December before travel to extend the 31 day cover, which apparently you are able to extend for a payment, but you just get diverted to online forms which are not replied to swiftly or completely. Finally got through to someone that is connected to the team who look after this travel cover who couldnt find my record on their computer and so I had to go back to HSBC and ask them to contact the travel end and verify that I was indeed a Premier account customer - a call that was mind numbingly long and unsuccessful. The HSBC travel desk or colleagues connected to it who picked up the line continued to tell me they couldnt find me on their system but given I had contacted HSBC to send the message the system should right itself and I will be covered. I was finally emailed the policy document before I left the UK, but I was unable to extend the number of days cover. Tried to extend once abroad and got through to a human pretty quickly but as soon as the underwriter learned that I might make a claim (unforeseen dental emergency which I tried to defer to my return but the doctors said it was too serious) they refused to extend the cover. They offer this insurance "free" to Premier customers but you get what you pay for. I will never rely on this cover again. Beware! Reviewed on: 25th January 2023

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