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Annie Fellows

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Review of the John Lewis, Partnership Card:

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DIRE

I have had a Partnership card and before that a JL store card for about 40 years with an impeccable payment record and yet I was refused a new card when the system changed. I complained to New Day who initially said the correct decision had been taken so I made a formal complaint to John Lewis. Eventually New Day relented and said they would issue a card - with a £600 credit limit until I had proved myself! If you don't fit the computer algorithm you are stuffed because your previous record is irrelevant, I don't think they even look at it. John Lewis has lost a customer . Reviewed on: 25th January 2023

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