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Review of the 1st Central, Car insurance:

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7 weeks and still waiting for car to be assigned for accident repair

Had a bump in my car on 7th December and contacted 1st central straight away. The other vehicle had rear end damage and went through their own insurance. They had their car assessed and repaired and back with them within 10 days. My car is still on my drive despite numerous promises that their approved repairers will be in touch. They then said they would waver the charge they add if I elected my own repairer. They then failed to communicate with the chosen repairer and failed to authorise repair. Despite numerous calls to their call centre. Now they are asking for 9 photos to be sent to them before they can authorise repair! Absolutely shocking. Noone will take ownership of this claim and each time I call I get conflicting information. Theyve given me a hire car that keeps being extended but ultimately I'm responsible for keeping the claim costs down as this effects future premiums. Am at a loss as to what to do. I keep registering complaints but it means nothing and the call takers tell me there is no manager or anybody with mire authority that I can speak to. Please AVOID AVOID AVOID Tthis company !!!! Reviewed on: 26th January 2023

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