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Kevin Hall

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Review of the NatWest Group - Cora, Digital Assistant:

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Causing debt

I have tried using my app,telephone banking and even logged into my online account to try to speak tp an Actually Human but despite your add saying withing 5 mins it's telling me 2 HOURS ? To a time sensitive issue caused because of NATWEST BEING ITS USAUL UNHELP SELFISH SELVE,thanks for causing me an extra £15 of debt due to the the fact that I had left monies in my account to cover my dd I miscalculated which would have fallen short by a messily 16 pence,Natwest. Decides to refuse the dd then help themselves to £2.50 REUSED PAYMENT CHARGE SO NOW dd company have added another £12.50 late dd charge! So how does that work instead of allowing dd natwest anf talk talk dd have swindled a customer and both earned themselves a nice little profit together Reviewed on: 26th January 2023

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