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Gary Darroch

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Review of the Platform, Morgtages:

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Shocking customer service

We had a mortgage in principle and formally applied on the 29th November 2022. "Due to a backlog" they didn't process this until the 16th Jan. Then, they asked some questions (they already had all the relevant information, documentation and answers they needed) and stuck us back in rhe queue to be reviewed on the 26th January. Then, they did it again. A question which could've been resolved with a 30 second phone call was treated as another fire and forget email and then back in the queue until the 31st Jan. With hindsight I should never have hone anywhere near this company and certainly never will again. One more delay and they can stick their mortgage. Reviewed on: 27th January 2023

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