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Matthew Last

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Review of the John Lewis, Partnership Card:

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Appalling

We had a £13000 monthly credit limit on the old card, used it for as many purchases as possible and always paid it off. If there were any problems we just rang, spoke to helpful people and made interim payments. We were forced into using this new card which has been a catalogue of headaches and insults, including: 1. My wife being rejected for a new card and me being offered a 2k limit 2. Frequent Pin and locked card problems 3. Confusing payment schedules and credit balances 4. I went £69 over the £2k limit and have been fined £12 and told that all outstanding balances are to be charged at over 30% interest despite making a hefty payment within 4 hours of notification 5. Inability to understand what I need to pay in order to clear the card and then cut it into little pieces. Idiotic insult to customers of over 30 years standing. The old system worked, someone needs to be taken to task for this Reviewed on: 30th January 2023

Matthew Last

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