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Gerry Foote

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Review of the NatWest Group - Cora, Digital Assistant:

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useless takes you to the wrong part of your request, takes far far longer than a person

today I asked why I keep getting asked for my login security number when for the past 6 months biometrics' was all we needed, why the change does it mean biometrics is not safe? I was transferred to credit card line when a really nice African guy tried his best but I could not understand him due to his African dialect. I have absolutely no race issues in my life and don't want this to be taken that way, but the fact were I could understand gave up in the end after being on hold for ever. Nat West must try harder, Cora my save money on less bums on seats but it needs to work Reviewed on: 1st February 2023

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