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Review of the Vitality, Health Insurance:

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Horrible customer service - don't join them!

FIRST: It is impossible to get through by phone if I want to talk to somebody re. a claim. I've now been waiting in a queue for over 30 minutes without ever speaking to somebody, and this is not the first time. Also, when I send an email to them, I get an automatic response that they'll answer within 5-7 working days. A very upsetting policy for a health insurance dealing with paying private clients! SECOND: I suffer from horrible back pain since October. 10 days ago, I had a phone appointment with one of Vitality's GPs who confirmed that I would be contacted by a spinal surgeon within 5 working days re. an MRI Scan. Again - nothing has happened. THIRD: I urgently need a confirmation from Vitality that they'll cover an MRI scan (I've now got a referral from my NHS GP who is more reliable than a Vitality GP it seems!). Nobody has been in contact re. my claim, neither by phone or email. This is wasted money - beware! Reviewed on: 1st February 2023

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