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Bill Solomon

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Review of the Platform, Morgtages:

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Shocking Customer service

Like many others, wish I had read the recent reviews of this sad excuse of a company. Been waiting since November for our application to be processed. No communication for 6 weeks. Then a couple of queries answered and sorted reasonably promptly. Then...almost 3 months after point of application, an issue arose regarding length of leasehold when valuation was carried out. It took SO long for the application to be dealt with, the leasehold threshold fell below their requirements. Despite being fine at "The point of application". Told we can appeal....upto 7 days waiting ( despite Platform having no concept of time) ....they have caused the problem with their inadequate ability to do their job. It will be quicker and intact a better deal, to start the process again with another lender Please, do yourself a favour.... DON'T USE THIS COMPANY..... Reviewed on: 1st February 2023

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