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kevin o'reilly

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Review of the Nationwide, Credit Card:

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Horrible company

I raised a section 75 claim on the nationwide building Society website for a terrible experience that we had as a family renting a villa in Cyprus for a British tour operator (who have now gone bust) after several weeks I had a phone call asking me if we left the property and book up somewhere else. I explained that for the first six days, the tour operator said they were going to move us, eventually saying they couldn’t. There was serious health and safety issues as well as ... the place was filthy. The gentleman stated on the phone from nationwide credit card because we never left the property Visa would not reimburse us. I did try to explain and ask them to look at the multiple emails we have sent pictures and et cetera he came back with the same answer Case closed down to Visa we should’ve left the property I explained that we didn’t have an option as it was several thousand pounds to book into somewhere (else peak season August ) and we did looking to this and flights. However, they were all too expensive. I was on the money-saving website and posted my experience with the credit card company nationwide. Several people posted back saying that if it was a Visa it was a chargeback After several posts, it become apparent that Nation Wide had gone down the chargeback route not the section 75 I contacted NationWide I had to ask the question several times and they eventually answered it was a chargeback. I have raised a complaint, and apparently they automatically go down the chargeback route regardless if you filled in a section 75. I was not informed of this on the phone and genuinely thought I was being declined on the section 75. You are not told that they are closing the case as S75 . The complaints advisor stated that would be financial advice. What a load of crap. I pointed out that the S75 has nothing to do with Visa and it’s down to the credit card company to decide to pay you or not and charge back would’ve only covered £1000 not the full amount which the S75 would cover. NationWide, are not informing people of this They are automatically going down the charge back route. The only way you would find out is the above or you’ve got part of your money back, according to the complaints advisor, you would then have to re-raise S75 yet you have filled S75 at the beginning the whole thing defaults against the customer, and you are not informed of this. Classic case of having to know the answers before you can ask the question. I am shocked how NationWide are treating their customers. I believe they are in clear breach of the code of conduct and will be taking the complaint to the ombudsman. be warned. We eventually got a full refund from the tour operator, nothing to do with NationWide I will be closing all my accounts and savings with them as soon as the complaint is dealt with Reviewed on: 10th November 2023

Review of the Allianz, Car Insurance:

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Cancellation, rip-off

I cancelled my policy - which had 4 months to go. You do this online as it is an internet only insurance through Liverpool Victoria. It stated after fees I would receive a £38 refund. However it did not mention the amount in fees that it would charge. Either way I should be receiving £38 back. They have now stopped £40 out of my account which contradicts the online statement when I closed the account. Firstly they do not have a Customer service, this is only through email, which... Reviewed on: 4th February 2023

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