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Isla Davidson

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Review of the Moneybox app, Lifetime ISA:

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The most outstanding customer service experience from a financial institution I have ever had

My experience of Moneybox has resulted in a great brand loyalty - which is unusual for me as I stick with banking from my parents brands or those around me. This is the first time I had went and researched and decided to open an account and I could not be happier due to their dedication to service, availability and the products they offer. They helped me understand about my LISA and then when I wanted to use it to purchase a house they assisted in any way they could to help me with a mortgage advisor free who took charge of organising the transfer and putting me at ease. I had a very difficult time with my purchase as a first time buyer where the bank that were giving me a loan did not provide my funds in time and left me in limbo. If it wasnt for moneybox it would have been much worse as they kept at them and provided a great mediator service and for that I will be forever grateful and have recommended to everyone I know. Reviewed on: 8th February 2023

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