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Review of the Birmingham Midshires, Easy Access Account:

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Alarmingly unprofessional, confused and understaffed

I had been speaking for quite some time on behalf of my mother to this company regarding her mortgage having complied with all power of attorney legalities initially. Today when I called, I had been told by a chap that he does not know who allowed me to speak on my mother's behalf as I am not on their system as being holder of the Power of Attorney - SHOCKING and ALARMING! anyone can speak on your behalf and they wouldn't even bother checking! beware of this company, the staff do not care! - also, they are extremely understaffed and most of the time, only the underqualified speak to you since the qualified are scarce. Reviewed on: 20th February 2018

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