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Review of the Lloyds Bank, Home Insurance:

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Freezer Claim

Appalling Customer Claim Service! Tried to claim for my freezer & Contents after I’d lost everything, never made a claim before & was Shocked at Lloyds Agent when I tried to claim... Got told to pull the food out of wheelie Bin & photograph it! Then said I’d need to contact Sainsbury’s etc to get copies of my food shopping receipts to prove purchases, Lloyds Agents whole manner in speaking to me was as if I was lying & trying to rob them!! When I asked if my claim would effect my policy as I thought I was protected, I was given a load of waffle about not having the policy for 6yrs + so my claims bonus wasn’t protected, Basically Told if I Claim they’ll just raise my monthly policy costs to get it all back! Left with Nothing & Feeling it was pointless paying for this Contents Ins with Lloyds every month if it’s not going to Help when you need it? Personally Don’t Waste Your Money. I’m Now Looking Elsewhere for a Trustworthy Company Reviewed on: 16th March 2018

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