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Review of the NatWest Group - Cora, Digital Assistant:

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Pretty much garbage

I prefer people to answer my query. Cora is a very basic software that can only understand specifically constructed sentences. The answers she gives are mostly irrelevant. The cost cutting from this bank is excessive and none of those savings are passed on to the customer anyway. All this has actually done is alienated the bank further from the people you expect to trust you with our money. Sure in most cases it isn’t a lot but it shows that you do not care about your staff or customers at all. Reviewed on: 9th February 2023

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