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Francis Shennan

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Review of the NatWest Group - Cora, Digital Assistant:

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Digital disaster

As an award-winning financial journalist I am computer literate and Internet savvy. Yet I find RBS digital banking increasingly frustrating. I am registered for Digital Banking but cannot find the link to use Cora so can do nothing more than the most basic transactions. In spite of the encouragement of RBS, I refuse to download the mobile app because of the know security risks of having financial apps on a mobile phone. If this review fails to appear I will raise questions about why not. Reviewed on: 10th February 2023

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