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Julia Nowell

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Review of the 1st Central, Car insurance:

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Telematics policy is terrible

Telematics policy linked via mobile phone app DOES NOT WORK properly. All named drivers need the app and it drains your battery by running in background which is crazy when Grandad as a named driver driver drives it once a year, is typically 300 miles away and might not even take his phone with him and that's if he remembers to charge it up. Treats of cancellation if you "use" your phone whilst driving. Does not consider the possibilities of your passenger using your phone. Cannot email the Telematics team, cannot write to them, cannot contact them on chat. You can ONLY call them on the phone lines. Reviewed on: 14th February 2023

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