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Michelle Le Vieux

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Review of the Tide, Business Banking:

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Exceptional! Outstanding! Way beyond expectations!

I thought I was in dreamland - I have received good customer service in the past but this was exceptional. Nelly not only recognised my voice when I called back, I had got stuck again, she also remembered exactly what my difficulty had been. Then slowly, really patiently, Kelly waited while I carried out all the steps in the application process, problem-solving all the issues I was having - I was applying from abroad. But she could have only done this by having in-depth knowledge about how the Tide App worked, and how to change my phone settings that were blocking the process. It did not stop there, Nelly checked my application on the system and quickly identified additional information the assessors would need to process my application. Thereby shortcutting an email exchange. I am assured that any future problems I may have will be resolved with care and concern. Reviewed on: 14th February 2023

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