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Roger Penny

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Review of the Bath Building Society, Savings:

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Best Customer Experience

It is so refreshing to be able to enjoy the personal service you get as a saver at Bath Building Society, something which seemingly doesn't exist elsewhere anymore. The staff are always friendly and polite as one might expect but they always make the extra effort to make you feel valued as a customer. Furthermore, the society is up there with the market leaders in the interest rate stakes and, at the time of writing, offer an excellent instant access rate exceeding 3%. Bath Building Society seems to be the last vestige of an age where personal service mattered to both the customer and organisation and those of us who are used to 'old fashioned' ways who are so often forced into adopting technology in order to get what we need, can still get the service we enjoyed in days gone by with a competitive product to match. Reviewed on: 18th February 2023

Reply from Bath Building Society Thank you so much for the great feedback regarding our team and our service, it was lovely to read. I will pass this back to the teams to read. Charlotte Tillen, Savings Support Manager Response date: 20th February 2023

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