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Review of the NatWest Group - Cora, Digital Assistant:

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Good for simple matters but useless for complicated issues

I would hope that most people could look at the FAQ's and other information on the site to answer most questions so those who have to "AskCora" must have more complex enquiries? The wretched thing asks the same questions over and over again when none of the options are appropriate, then ask you to rephrase the question when you know that will not help. FINALLY you get put through to an agent, however that can take up to 20 minutes for one to become available as "We are experiencing high demand" WHICH HAPPENS EVERY TIME (Get more staff!). Other "Chat" facilities tell you where you are in their queue and what your likely waiting time is going to be (so you can decide to give up) or take a number to call you back when an agent is finally free? Cora does neither! Reviewed on: 23rd February 2023

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