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Anna K

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Review of the Admiral, Car insurance:

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Worst customer service possible

I never felt soo small as I did dealing with Admiral. Worst customer service I have experienced. I have spent a month calling and mailing the company to resolve a claim before leaving. I have been redirected from Customer Service to Claim department each time, where I had to describe the whole situation all over each time to a new person. I did that 8 times. I have been put on hold between each new person I spoke with, once for 1h20min, but I was soo desperate at that point, that I just waited. I have finally received email with updated claim, but as soon as I replied to confirm and send additional info, I didn't get any response to that or follow up emails for 2 weeks. By now I must have spent over 20 hours trying to resolve a claim worth 300GBP. Still not resolved. Reviewed on: 23rd February 2023

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