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Review of the NatWest Group - Cora, Digital Assistant:

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Not even worth one star.....

NatWest app and online services are awful. Ask Cora doesn't exist on the pages they say it does, and links to it and their complaints process don't work. Would rank them as the worst banking experience I have had. NatWest's new current account application process discriminates against EU citizens who were in the UK before Brexit. Their identity process asks for Residency Permit or Visa, nothing else. EU citizens here before Brexit get a thing called Settled Stats, which NatWest does not offer for identity checks. So you cannot setup an account. After half a day of being on hold and talking to people without a clue I still don't have an accout setup, and I cannot get a reply from "[email protected]". So we have banks with record profits, still shutting branches and then providing garbage services through their apps and online portals. The government needs to catch up with their regulations and oversight on banks to hold them accountable for garbage services. Avoid NatWest at all costs. NatWest and RBS have some of the worst customer satisfaction surveys for a reason. Reviewed on: 24th February 2023

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