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Nyklaus Thorn

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Review of the NatWest Group - Cora, Digital Assistant:

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Great service

Always helpful, I like how Cora gives a selection of clear options for you to choose from so you know exactly what you’re looking for. I would prefer that Cora asks if you’d like to speak to an agent rather than automatically putting you through if it can’t help because sometimes I’ve clicked on the wrong thing and I don’t want to speak to someone. Also I don’t like the constant asking for feedback at the end of the conversation but isn’t that big of a deal tbh. Reviewed on: 24th February 2023

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